Frequently Asked Questions

Everything you need to know about our freshly baked treats.

How do you ensure the freshness of your baked goods during shipping?

All items are baked to order and packed with food-grade cooling packs in insulated liners to maintain optimal temperature and moisture during transit.

Do you offer nationwide shipping?

Yes, we ship our world-famous banana pudding, cakes, and cookies to all 50 states via expedited shipping to ensure they arrive in perfect condition.

Are there gluten-free or vegan options available?

We offer a selection of flourless chocolate cakes and specific vegan cookie varieties. Please check the 'Dietary Friendly' section on our menu for a full list of ingredients.

Can I schedule a delivery for a specific date?

Absolutely. During the checkout process, you can select a preferred delivery date from our calendar to ensure your treats arrive just in time for your special event.

What is your return policy for food items?

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a replacement or refund.

How should I store my desserts once they arrive?

Storage instructions vary by product. Our banana pudding should be refrigerated immediately, while most cookies and brownies stay fresh in an airtight container at room temperature for up to 3 days.